Returns & Exchanges
At Canales Furniture, we strive to ensure your home is filled with pieces you love, offering a 7-day return window on eligible items to ensure your complete satisfaction. Please note that all returns must be in original condition and may be subject to a restocking fee.
Initiate Your Request
Contact our customer service team or visit your local Canales Furniture showroom within 7 days of delivery to begin the return or exchange process.
Documentation Review
Provide your original sales receipt and clear photographs of the item to verify its condition and eligibility for return.
Schedule Pickup or Drop-off
Once approved, coordinate with our logistics team to schedule a professional furniture pickup or bring the item back to our distribution center.
Refund Processing
After a successful inspection of the returned merchandise, we will process your refund or store credit, minus any applicable delivery or restocking fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing